Booking Guide

SUGAR & FIZZ

Your Event Booking Guide

hello@sugarandfizz.co  ·  (804) 873-7322

Hey, we’re so glad you’re here! Whether you found us through a friend, scrolled past us on social, or stumbled onto our site at midnight while planning a party — welcome. We’re Sugar & Fizz, and we make events iconic.

 

This guide walks you through exactly how booking works from start to finish. No surprises, no confusion — just a smooth, fun process that ends with your guests raving about the drinks and cookies. Let’s get into it.

We bring two things to your event: a custom dirty soda bar and an artisan cookie display. You can book one or both — and when you book together, you save on the cookie presentation.

 

The Experience (Drinks)

This is our full-service dirty soda bar. We show up, set everything up, serve your guests for 2–2.5 hours, and clean up when we’re done. You don’t lift a finger. Your guests get handcrafted dirty sodas made to order, and you get to actually enjoy your own event.

 

Pricing starts at $500 for up to 24 guests and goes up from there. 20% gratuity and a travel fee are included in your quote.

 

The Party Pack (Drinks)

Prefer a drop-off? We’ll package everything up — syrups, creamers, cups, lids, straws, toppings, ice (add-on), and all the Sugar & Fizz branding — and deliver it ready to go. You set up and serve. Starts at $10/person with a 15-drink minimum.

 

The Cookie Bar

Choose your flavors, pick your quantity, and let us handle the rest. We offer two options: drop-off (packaged and branded, you handle the display) or display setup (we deliver, style, and set up the full spread for you). Cookie pies are also available as an add-on.

 

Cookie Bar events require a minimum of 24 cookies and at least 30 days’ lead time from the date your deposit is received. This isn’t a rush order situation — good cookies take time, and yours deserve it.

We keep it simple. Here’s the whole process from start to finish:

 

1.      Submit your inquiry

Fill out the inquiry form on our Events page. Tell us about your event — the date, how many guests, what you’re interested in, and where you’re located. The more detail the better. You can even pick your drinks and cookie flavors right there on the page.

 

2.      Get your custom quote

Marla personally reviews every inquiry and follows up within 72 business hours with your custom quote. It will be itemized — you’ll see exactly what you’re paying for, including the base service, travel fee, and any add-ons. No surprise numbers.

 

3.      Confirm and pay your retainer

Love the quote? A 50% non-refundable retainer locks in your date. We’ll send you a secure payment link. Your date is officially yours the moment that retainer lands. Until then, it’s still available to other clients — so don’t wait too long!

 

4.      Final details & balance

Final guest counts and any last-minute details are due 7 days before your event. The remaining balance is invoiced the day before your event. Easy.

 

5.      We show up and make it iconic

This is the fun part. We arrive, set up, and do what we do. Your guests will be talking about it for weeks.

A few things help us do our best work:

 

•        An electrical outlet within 25 feet of where we’ll set up. No outlet? No problem — we can bring a generator for a $50 fee.

•        An indoor space or a shaded outdoor area. Full sun is tough on our setup (and your guests). If you’re planning an outdoor event, let’s talk through the setup so we can make it work.

•        Venue access for setup and breakdown — we’ll let you know what we need in advance.

We keep it straightforward:

 

•        50% retainer due at booking — this is non-refundable and holds your date.

•        Remaining balance due the day before your event via invoice.

•        Cancellations follow a tiered policy based on how far out you cancel. The closer to the event, the less we’re able to refund. Full details are in our Terms & Conditions.

•        Need to reschedule? Give us at least 14 days and we’ll transfer your deposit to the new date at no charge.

Virginia weather can be unpredictable, and we get it. If you’re planning an outdoor event, we strongly recommend having a backup plan or a rain date in mind.

 

If the weather turns and either of us needs to call it, here’s how we handle it:

 

•        If you cancel due to weather: You can choose a 50% refund of your retainer, or apply the full retainer as credit toward a rescheduled date within 6 months.

•        If we cancel due to weather: You get a full refund, or we reschedule at no charge.

 

We’ll always communicate early and work with you to find the best solution.

We love hearing from you. Seriously — don’t hesitate to reach out before, during, or after the booking process. We’re here to make this easy and fun.

 

•        Email: hello@sugarandfizz.co

•        Phone: (804) 873-7322

•        Events page: sugarandfizz.co/pages/events

 

Can’t wait to be part of your event. Let’s make something iconic. ✨

 

Sugar & Fizz  ·  Marla Rene Enterprises LLC  ·  Midlothian, VA